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Privacy Policy

Softrica (“we,” “our,” or “us”) is committed to safeguarding your privacy and protecting your personal information. This Privacy Policy explains how we collect, use, and manage your data when you visit our website, interact with us, or use our services. By accessing our website or services, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of information:

1.1. Personal Information
  • Name, email address, phone number, and mailing address.
  • Company name and position (if applicable).
  • Payment details when purchasing our services.
1.2. Technical Information
  • IP address and location.
  • Browser type, operating system, and device information.
  • Date, time, and duration of website visits.
1.3. Behavioral and Usage Information
  • Pages viewed and navigation patterns on our website.
  • Information about how you interact with emails, advertisements, and other forms of communication.
  • Referral sources (e.g., how you found our website).
1.4. Communication Details
  • Data you provide through forms, live chat, email, or other communication channels.
  • Survey responses or feedback submissions.

2. How We Use Your Information

We collect and process your information for purposes including but not limited to:

  • Delivering our products and services.
  • Customizing and improving our website and services.
  • Enhancing user experience through personalized content and recommendations.
  • Sending service-related communications, including updates, promotions, and newsletters (if consent is provided).
  • Conducting research, analytics, and statistical reporting to optimize performance.
  • Fulfilling legal and regulatory obligations.

3. How We Protect Your Data

We use industry-standard security measures to protect your personal information. These measures include:

  • Secure data encryption during transmission.
  • Firewall and antivirus protection.
  • Regular system monitoring and vulnerability assessments.
  • Restricting access to personal information to authorized personnel only.

While we strive to protect your data, no online system is completely secure. We encourage you to take steps to protect your information, such as avoiding sharing sensitive data over unsecured networks.

4. Data Sharing and Disclosure

We value your privacy and will never sell your information to third parties. However, we may share your data under these circumstances:

  • With Service Providers: Trusted third-party vendors that assist us in providing our services, such as payment processors or analytics platforms.
  • For Legal Reasons: To comply with legal obligations or enforce our terms of service.
  • In Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

5. Use of Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies help us:

  • Remember your preferences and settings.
  • Track website performance and visitor behavior.
  • Deliver targeted advertisements tailored to your interests.

You can modify your browser settings to manage or delete cookies. However, disabling cookies may limit certain functionalities on our website.

6. Your Data Privacy Rights

You have the following rights regarding your personal information:

  • Right to Access: Request details about the data we collect about you.
  • Right to Update: Correct or update your personal information.
  • Right to Erasure: Request the deletion of your data, subject to applicable laws.
  • Right to Opt-Out: Withdraw consent for marketing communications or data processing.

To exercise any of these rights, please contact us at privacy@softrica.com.

7. Third-Party Websites

Our website may include links to third-party websites. These external sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review their privacy statements when visiting those websites.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal requirements, and resolve disputes. Once your data is no longer needed, we securely delete or anonymize it.

9. International Data Transfers

If you are located outside of India, please note that your data may be transferred, stored, and processed in India or other countries where we operate. We take appropriate measures to ensure that your data is protected in accordance with applicable laws.

10. Updates to the Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or other factors. Updates will be posted on this page, and we encourage you to review the policy periodically.

11. Contact Us

If you have any questions or concerns about these terms, please contact us:

  • Address: Office No. 315, Prime Shoppers, Vesu, Rundh, Surat, Gujarat 394518
  • Email: contact@softrica.com
  • Phone (India): +91 9104319997
  • Phone (USA): +1(929) 225-8682