Cancellation & Refund Policy

Cancellation and Refund Policy

Thank you for choosing Softrica. We aim to provide exceptional services to our users. Please read this Cancellation and Refund Policy carefully to understand the guidelines and procedures regarding the cancellation of services and the associated refund process.

Cancellation Policy:

1. Subscription Cancellation:

   • Users may request the cancellation of their subscription at any time by contacting our support team or through the designated cancellation process available on our platform.
   • Upon cancellation, access to the subscribed services will be terminated at the end of the current billing cycle, and no further charges will be incurred.
   • Please note that any outstanding fees or charges accrued before the cancellation request will remain payable.

2. Refund Policy:

   a. Refund Eligibility:

   • Refunds are applicable under specific circumstances as outlined below:
     • If the user cancels the subscription within the designated refund period.
     • In case of technical issues or service unavailability that significantly impacts the user experience and remains unresolved by Softrica’s support team.
     • Instances where Softrica fails to deliver the promised services as per the agreed-upon terms.

   b. Refund Process:

   • Users requesting a refund must contact Softrica’s support team or use the prescribed refund request form available on our platform.
   • Refund requests will be processed within 14 business days from the date of receipt of the request.
   • Approved refunds will be issued using the original payment method used during the subscription purchase.
   • Please note that it may take additional time for the refunded amount to reflect in the user’s account depending on the policies of the payment provider.

   c. Non-refundable Items:

   • Certain services or products may not be eligible for refunds. These include:
     • Any portion of the subscription already utilized or consumed before the cancellation request.
     • One-time purchases or services explicitly stated as non-refundable at the time of purchase.

3. Changes to Services:

   • Softrica reserves the right to modify, suspend, or terminate any services offered, including subscriptions and features, without prior notice.
   • In such cases, users will be informed about any changes affecting their subscriptions, and options for refunds or alternative services will be provided where applicable.

4. Contact Information:

   • For inquiries or assistance regarding cancellations, refunds, or any other concerns related to our services, please contact our support team at [Contact Information].

Policy Updates: Softrica reserves the right to update, modify, or revise this Cancellation and Refund Policy at any time without prior notice. Users are encouraged to review this policy periodically for any changes.

Your continued use of Softrica’s services after any modifications to this policy will constitute acceptance of the updated terms.

Last Updated: 24/09/2023